Reference

How We Handle Your Information

We collect what's needed to run your account, process your bKash, Nagad and Rocket deposits, and keep your wallet secure. You control access requests, and we explain retention and deletion steps below.

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bajer How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Account Information

We apply encryption to payment flows, hash login credentials, and segment data access by role so only authorized staff can review account records. Cookies track your session and language preference without exposing wallet balances. You decide what happens to your information through the controls in account settings.

Encrypted Payments

When you send a bKash, Nagad or Rocket deposit, the transaction identifiers pass through encrypted channels. We store only the minimum reference needed to reconcile your wallet balance, not your full payment credentials.

Cookie Management

We use session cookies to keep you logged in across pages and preference cookies to remember your language choice. You can clear cookies through your browser settings; doing so will log you out and reset language to default.

Retention Schedule

Active account data remains accessible while you play. Once you close your account, we retain transaction logs for the period required by regulation, then archive or delete records according to our retention policy. Contact support for specific timeframes.

Access Requests

Request a copy of your registration details, deposit history and session logs through the account settings privacy panel or by emailing support. We deliver exports in a readable format and confirm once the file is ready for download.

POLICY QUESTIONS

How to Reach Us About Privacy

If you want to review the data we hold, request deletion, update your contact details, or ask about retention schedules, use any of the channels below. We respond to privacy requests within a reasonable timeframe and provide confirmation once changes are applied.

Team online

Live Chat

Open the chat bubble in your account dashboard and select privacy inquiry. The team will guide you through access requests, deletion steps or data corrections in real time.

Email Support

Send your request to the support email listed in the account settings menu. Include your registered phone number and a brief description of what you need, whether it's a data export, correction or account closure.

Account Settings

Log in and visit the privacy section under account settings. You'll see options to download your data history, update consent preferences and submit a deletion request directly from the panel.

Common Privacy Questions

We collect your phone number, email address if provided, device identifier and IP address. During deposits via bKash, Nagad or Rocket, we capture the transaction reference to credit your wallet but do not store your PIN or full account number.

Yes. Log in, go to account settings, open the privacy section and select download my data. We'll prepare a file with your registration details, deposit history, withdrawal records and session logs, then notify you when it's ready.

Transaction logs and account identifiers are retained for the period required by regulation, typically several years for audit purposes. After that window, records are archived or deleted. Contact support for the exact schedule applied to your region.

We share transaction data with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals, and with game providers to load your session. We do not sell or rent your information to advertisers or marketing lists.

Open the account settings privacy panel and select close account, or email support with your request. We'll confirm closure, explain the retention period for transaction records and schedule deletion of profile data once the regulatory window ends.

If regulation shifts, we'll notify account holders by email or in-lobby message, explain the impact on access, and offer withdrawal of remaining balances. We follow local law and will adjust service availability based on your jurisdiction's requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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